Shipping & Returns
Custom Orders
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You will not get refund for any custom order.
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If you receive a damaged item you can request for exchange for same product.
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If you receive a broken frame please provide us a clear image at support@malang-arts.com
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After inspection you will get the frame amount in your provided bank account.
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You can not cancel custom order after placing the order.
Shop Orders
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If you get any damaged product you have to click picture of the product and send us at our email support@malang-arts.com
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After inspection you will get return or exchange.
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After dispatching of order if you cancel the order then we will deduct the shipping charges from refundable money.
What To Do
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You have to check the product in front of delivery boy.
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If any damage is their you have to click picture and you have to raise a complaint on support@malang-arts.com
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After mailing you have to return the item at.
Address
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After receiving the item we will inspect and and inform you the further information on your mail.
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According to our inspection return or refund will be decided.
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It will take some time so please its our humble request to have patience and help us to provide you the best as we can.
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After inspection you will get your new item at your door step or if refund is applied then you will get refund in your source account.
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Broken or damaged packing will not get any refund or exchange.