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Shipping & Returns

Custom Orders

  • You will not get refund for any custom order.

  • If you receive a damaged item you can request for exchange for same product.

  • If you receive a broken frame please provide us a clear image at support@malang-arts.com

  • After inspection you will get the frame amount in your provided bank account.

  • You can not cancel custom order after placing the order.

Shop Orders

  • If you get any damaged product you have to click picture of the product and send us at our email support@malang-arts.com

  • After inspection you will get return or exchange.

  • After dispatching of order if you cancel the order then we will deduct the shipping charges from refundable money.

What To Do

  • You have to check the product in front of delivery boy.

  • If any damage is their you have to click picture and you have to raise a complaint on support@malang-arts.com

  • After mailing you have to return the item at.

Address

  • After receiving the item we will inspect and and inform you the further information on your mail.

  • According to our inspection return or refund will be decided.

  • It will take some time so please its our humble request to have patience and help us to provide you the best as we can.

  • After inspection you will get your new item at your door step or  if refund is applied then you will get refund in your source account.

  • Broken or damaged packing will not get any refund or exchange.

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